A complaint is an expression of dissatisfaction made to Mandurah Baptist College about its services or operations, decisions, actions, or those of its staff, or about the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.

A complainant may be a parent or guardian, student, member of the public, supplier, contractor or staff member.

Before submitting a Formal Complaint, please ensure that you have read our Complaints Handling Policy available on our website.

In submitting this official form, Mandurah Baptist College is collecting your personal information. The information you provide will assist us to investigate and resolve the matter and to comply with any legal requirements, including those in the Privacy Act. If you wish to remain anonymous or use a pseudonym, or do not wish to provide the other requested personal information, we may be limited in our ability to investigate the complaint, to take appropriate action to resolve the issue, including taking remedial action, and to discuss with you our findings and proposed outcomes.

Our Privacy Policy is available on our College website or from College Administration.

We will investigate your complaint, and do our very best to provide you with a response as soon as we can, but within 30 business days. If we are unable to provide you with a response within this time frame, we will contact you and keep you informed of our progress. If necessary, we may need to contact you to obtain further details of your complaint. Once an investigation has been finalised and a determination regarding your complaint has been made, we will notify you.

If your complaint is made anonymously, we will do our very best to investigate and action your complaint to the extent possible.

We are committed to providing an efficient and fair complaint resolution process. We acknowledge your right to complain and welcome feedback in order to help us improve Mandurah Baptist College.

We recognise the importance of fairness in the complaints handling process. To ensure objectivity, the investigation of a complaint against a staff member will not be handled by the staff member whose actions are the subject of the complaint.

All fields marked with an asterisk ( * ) are mandatory for completion.